We understand the importance of customer feedback to provide insight into both positive and negative perceptions of our repairers, our staff and our services.
In line with our core value of 'Customer Focus', we ask our customers for feedback on a continual basis and from this we are able to identify customer relationship strengths and immediately address any areas of improvement by promptly following up the feedback if required.
Vizion have an internal review and audit mechanism in place, which ensures positive feedback is built upon and any concerns are addressed. The results are also used to help improve our general work ethics and training schedules.
With feedback it is important to consider the full journey, from the initial booking, to the quality of repairer.
Once your vehicle has been collected, we will send a request for feedback via email and SMS, you can also use your portal and follow the instructions on your home page.
Did you know that the fastest way to solve most issues is online. Read our FAQ.
Comprehensive help on getting the most from your repair journey and hub.
Contact our dedicated handlers who are able to support you through your repair process.
